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Can
I listen to my calls
on-line?
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Quick
Phone allows you to
view all call activity
24/7. If you ever
need to actually listen
to a particular call,
our customer service
department has the
capability to email
you the audio recording.
This recording can
then be saved and
listened to at any
time. |
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How
does your receptionist
know what questions
need to be asked of
the caller, and what
information I require? |
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Quick Phone
services are custom-designed
to your individual
business requirements.
Our programmers will
design a screen layout
that will enable our
receptionists to ask
the right questions
from the right people. |
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What
happens if I don't
receive the text message?
How do I retrieve
it, and does this
cost more? |
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The
way in which Quick Phone
delivers your text
messages is totally
up to you. You may
have text messages
sent to your cell
phone, alpha pager,
email or fax. If you
believe you have missed
a message, you can
either review your
messages online free-of-charge,
access the automated
message resend system
through
a toll free 800 number
or call in to a receptionist
to retrieve the message.
Message retrievals
via a receptionist
are simply charged
in the same manner
as your customer's
calls. |
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Will
Quick Phone take credit
card information for
order taking? |
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Yes.
Our receptionists
have the ability to
take credit card details
for this type of call. |
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Is
there a limit to how
many different employees
(recipients) can receive
the same message? |
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If
required, the Quick Phone
delivery system can
be programmed to deliver
the same message to
multiple recipients
at the same time,
even if recipients
are using different
types of devices,
at no additional charge.
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Can
I forward my cell
phone number to your
service? |
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Yes.
In fact, Quick Phone
plans allow you to
forward any number
of business or personal
lines to your exclusive
toll free 800 number. |
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How
many messages will
my Quick Phone voicemail
system store? |
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Each
of Quick Phone individual
mail boxes can hold
up to 100 voice messages. |
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Can
I receive a local
telephone number? |
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When
you sign up for one
of our programs we
will supply you with
a nationwide toll
free 800 number to
which you can forward
your phone calls and/or
advertise to people
to call you direct.
If you still want
a local number to
keep your "local
presence" in
place, simply advertise
your existing local
number and forward
that number to Quick Phone. |
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How
long does it take
to activate my account
and start service?
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Depending
upon the complexity
of the account, usually
within 24 hours. |
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Is
this a long term contract?
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No.
Your Quick Phone operates
on a month-to-month
basis with a 30-day
notice to cancel.
There are no early
termination fees.
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Can
I receive messages
when traveling overseas?
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If
your phone or pager
has international
(text) capabilities,
you will receive your
text messages from
Quick Phone. If your
carrier does not offer
this option, your
messages will always
be available to you
online at Quick Phone
or by email. |
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Can
I change the "on-call"
person at the last
minute? |
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Yes.
From time to time,
"on-call"
schedules do change
- that's just a reality.
At anytime you can
call your 800 number
and advise the receptionist
of the change. |
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Does
Quick Phone offer
its services nationwide?
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Yes.
Because of Quick Phone advanced
technologies, it does
not matter where your
business is physically
located. |
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Do
you offer Inbound
Customer Service and
Support services? |
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Depending
upon the complexity
of your needs, Quick Phone
can accommodate
most support services.
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